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Troubleshooting JoiPhone

If you have no dial tone on your telephone, please look at the back of the JoiPhone adapter:
     1) Verify that all cables are connected properly, see diagram below.
     2) Confirm that the ‘Status’ orange light is on, see diagram below
     3) Confirm that the ‘Phone 1’ green light is on, see diagram below

If the phone that's connected to the joiphone adapter has no dial tone:

You should check:

1. The status of the lights on the back of your Joiphone adapter.
   The Joiphone adapter has three (3) lights
     a) Status
     b) Phone 1
     c) Phone 2

The Status will show you if the adapter has power and is receving the signal from the internet. The STATUS light is "should" be solid orange when the ethernet cord is connected properly on the blue connection "Internet" and the DSL/cable modem is working properly with the broadband connection.

The Phone 1 and Phone 2 shows you that the regular phone cord is connected properly on the back of your Joiphone adapter and on the back of your phone.

Status Light is OFF
If the STATUS light is off please
     1) Check if the power supply is connected properly to the back of your Joiphone
         adapter.
     2) Check if the power supply is connected properly to the power jack on the wall.

Wait 30 seconds to see if the STATUS light turns on.

If the Status light is still off
      3) Check if the power jack on the wall is getting power (connecting other device on that power jack to see if it gets          power).

If the device is not getting power, just connect the Joiphone power supply to a different power jack on the wall.

STATUS light is blinking
If the STATUS light is blinking please

      1) Turn your computer off.
      2) Disconnect the power from your DSL/Cable modem, Joiphone adapter and router (If you have a router).
      3) Check if the cords on the back of your modem are connected properly.
      4) Check if the cords on the back of your Joiphone adapter are connected properly.
      5) Check that your computer has a ethernet cord which is connected on the back of the Joiphone adapter and on the          back of your computer.

Everything is connected properly

      1) Connect the computer, the DSL/cable modem, router (if you have a router) and the Joiphone adapter to the power.
      2) Wait 30 seconds for the lights to come back on in your DSL/Cable modem and
     
   router (If you have a router)
      3) Check the Light on the back of the Joiphone adapter.

If the STATUS light is still blinking
      1) Check if you can connect to the internet using your computer

If you can not connect to the internet, please contact your internet service provider to check your internet connection.

PHONE1 light is off

      1) Check that the regular phone cord is connected properly on the back of your
          Joiphone adapter and on the back of your phone
      2) Check that the phone is connected to the power supply on the back of your
          phone.
      3) Check that the phone power supply is connected on the power jack on the wall.

NOTE: Do the same process with PHONE2 in case that you have to line connected with Joiphone.

You should have dial tone at this point and be able to make calls.

NOTE: Use the above procedures if you ever lose dial tone.

If you are experiencing poor audio quality (packet loss, dropouts, one way audio, echo, latency) when placing or receiving JoiPhone calls, consider the following:

A. Stop running any internet file/music sharing program, such as KaZaa, or any video streaming program on your computer. These types of programs usually use a significant portion (or sometimes all) of your Internet connection’s available bandwidth and create a lot of latency and interference on your connection. They can cause all kinds of quality issues.

To check if this is the case, unplug everything but the JoiPhone device from your Internet Modem or router. Also unplug the devices if any connected to the ‘Ethernet’ port of the JoiPhone adapter and make a couple of test calls to see if the quality issues still exist. If the quality issues go away, add the computer devices/software programs back one at a time until you find which one is causing your quality issues.

B. Upgrading your home Internet (cable or DSL) Modem or router’s firmware to the latest version available from the router manufacturer. Problems regarding dropped calls and one way audio issues are usually due to a bug in the home router firmware, and upgrading the firmware of the router and/or rebooting the router sometimes fixes the issue.

C. Replacing the telephone you are using with the JoiPhone adapter.
Sometimes bad handsets can cause the voice to sound like a bad cellular connection.

If your incoming calls do not ring, consider the following:

Insure that your Internet (cable or DSL) Modem or Router is not blocking any IP ports or SIP protocol.

 
 
   
   
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