Real Time Queue Display:
Real time display of all queues, and all extensions from any PC. Ability can see how many callers are waiting in each queue. How long agents are on the phone, which agents are available to receive calls from queue, and which ones are logged out of the queue.
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Call Recording and Monitoring Interface:
Ability to record all calls, or on demand recording. Interface to listen to all recordings and voicemails from any PC.
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